Frequently Asked Questions
Do you ship to my country?
We offer worldwide shipping through a local delivery company. For detailed information on shipping availability and estimated delivery times, please visit the "Shipping Policy" page on our website. There, you'll find a comprehensive chart listing all the countries we ship to, along with the estimated delivery times provided by our delivery company.
How fast do I get my delivery?
Once your order is placed, our team carefully handcrafts and prepares your items. Due to the handmade nature of our products, please allow 4-6 business days for us to pack and ship your order from our studio. Following dispatch, the delivery company typically takes an additional 6-14 business days to deliver your package to the provided address. If you encounter any issues with the delivery, please feel free to reach out to us.
How much does shipping cost?
Our standard shipping fee is $6 USD.We do offer expedited shipping, which is more reliable and insured.The cost for this service is $17.
What payment methods do you accept?
We accept payments exclusively through PayPal. PayPal enables us to offer secure transactions, including the option to pay with credit cards. To see the specific payment options available in your country, simply proceed to the checkout page. If you have any further questions or concerns regarding payment methods, please don't hesitate to contact us
Can I change my order/order details?
Yes, you can change your order, but it's important to act quickly. We typically ship out paid orders within 4-6 days of purchase. If your order hasn't been shipped yet, we can still make changes to it. However, if the order has already been shipped, we kindly ask for your patience until it arrives, at which point you can initiate a return. For detailed instructions on how to change your order or proceed with a return, please reach out to us via email at service@milidoloy.com. We'll be happy to assist you further.
What is the shipping policy for your products?
Shipping policies may vary based on location and order size. For detailed information regarding shipping options and estimated delivery times, please refer to our shipping policy on the website.
Undeliverable/Lost/Stolen Packages
Follow the instructions from your local delivery company. Make sure your address details are spot-on. The delivery company's got the task of getting it to you, so if you miss the drop-off, reach out and follow their guidance. If you're still facing issues, send an email to service@milidoloy.com, and we'll sort things out together!
I haven't received my order yet!
Rest assured, your paid order is currently en route to you and is being handled by your local delivery company. To track the status of your package, please use the tracking number provided in your order confirmation email. This will allow you to monitor the progress of your delivery and obtain real-time updates on its whereabouts. We appreciate your patience and understanding during this time. If you have any further questions or concerns, please don't hesitate to reach out to us for assistance.
I received a damaged order
If your order arrives damaged, please contact us within 14 days of receipt. We aim to process complaints within 3 working days. You may need to return the damaged items, and for courier-related issues, provide a damage report with the courier to avoid rejected complaints. Compensation for defective goods is capped at 100% of the ordered item's value. Thank you for your understanding.
I want a refund/to return my order
Please visit this site to read more about returns and refunds: Return Policy